Privacy Policy

1. Introduction

Fraud Verification Hub Kenya ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

When you register or use our services, we may collect:

• Name and email address
• Phone number
• Account credentials (encrypted passwords)
• Payment information (M-Pesa phone numbers)

Fraud Report Data

• Details of fraud incidents you report
• Evidence files (screenshots, documents)
• Phone numbers, websites, or accounts being reported

Usage Data

• Search queries and verification requests
• Pages visited and features used
• Device information and IP addresses
• Browser type and operating system

3. How We Use Your Information

We use collected information to:

• Provide Services: Process verification requests, fraud reports, and legal connections
• Improve Platform: Analyze usage patterns to enhance user experience
• Communication: Send notifications about your reports, case updates, and platform news
• Security: Prevent fraud, abuse, and unauthorized access
• Legal Compliance: Comply with legal obligations and law enforcement requests
• Marketing: Send newsletters (opt-in only)

4. Information Sharing

Public Information

Approved fraud reports are made public in our database, but personal identifiers (reporter names) are kept confidential.

Lawyers

If you request legal assistance, we share your case details with matched lawyers. This is necessary to provide the service you requested.

We Do NOT Sell Your Data

We will never sell your personal information to third parties for marketing purposes.

Disclosure Requirements

We may disclose information when:

• Required by law or court order
• Requested by law enforcement with valid warrants
• Necessary to prevent harm or illegal activity
• Part of a business transfer (merger, acquisition)

5. Data Security

We implement security measures including:

• Encryption: HTTPS/SSL for all data transmission
• Password Protection: Bcrypt hashing for account passwords
• Access Controls: Role-based permissions for admin functions
• Secure Servers: Industry-standard hosting security
• Regular Backups: Data backup and recovery procedures

Note: No method is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies for:

• Session management (keeping you logged in)
• Security features (CSRF protection)
• Analytics (understanding user behavior)

You can disable cookies in your browser, but some features may not work properly.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Export your data in a readable format

To exercise these rights, contact us at admin@fraudke.com

8. Data Retention

We retain your information:

• Account Data: Until account deletion
• Fraud Reports: Indefinitely (public safety)
• Usage Logs: 12 months
• Payment Records: 7 years (tax compliance)

9. Third-Party Services

Our Service integrates with:

• M-Pesa: Payment processing (subject to Safaricom's privacy policy)
• Email Providers: Notification delivery
• SMS Providers: Africa's Talking for SMS alerts

These services have their own privacy policies that govern their use of your data.

10. Children's Privacy

Our Service is not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected data from a minor, contact us immediately.

11. International Users

Our Service is primarily for users in Kenya. If you access from outside Kenya, you consent to data transfer to Kenya for processing.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform announcement. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy concerns or data requests:

• Email: admin@fraudke.com
• Phone: +254 108 437 475
• Address: Nairobi, Kenya